Service validation and testing process is a part of

ITIL Service Validation and Testing

service validation and testing process is a part of

Service Validation

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If the validation and testing identifies a failing an informed decision can be taken to either back-out the Change or possibly continue with the Change in production and manage the identified issue accordingly. Such decisions are based around risk to the production environment and its customers. Wherever possible validation and testing should be undertaken and not left to the 'User' of the service to tell you that it has failed, doing so often results in reactive as opposed to proactive activities having to take place, potentially at the expense of other customers - often a prime example of a 'Major Incident'. All this is very stressful, costly and damaging to any organization. Is it because noone really engages into the process?

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The primary objective of ITIL Service Validation and Testing Process is to ensure that developed releases and the resulting services meet customer expectations in terms of its quality and the value it provides to them. This process also ensures that the IT operations team would be able to fully support the new service. The Validation and Testing process complements the service provider's responsibility for delivering, operating, and maintaining service assets and providing specified levels of warranty on them. Testing is equally applicable for the in-house and as well as externally developed software, hardware, services or knowledge-based services. The scope includes the testing of new or changed services or components and also examining the behavior of these in the targeted business environment. The ITIL Service Validation and Testing Process directly supports the Release and Deployment Management to ensure that appropriate levels of testing are performed during the build, release, and deployment activities.



ITIL Service Validation and Testing | ITIL Foundation | ITSM

Let us look at the objectives of this lesson. -

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Service Validation and Testing Tutorial

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Service Validation and Testing

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5 COMMENTS

  1. Monique S. says:

    Objective: The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations.

  2. Adam F. says:

    ITIL V3 introduced Service validation and Testing as a new process to test and validate the new services or changes to the existing services being introduced.

  3. Bellax777 says:

    ITIL Service Validation and Testing | ITIL Tutorial | ITSM

  4. Constance B. says:







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